Burlington Stores

IT Support Specialist I

Today's Date 7/13/2021
Posting Number
US-NJ-Edgewater Park
4287 Route 130 S
Zip Code
Position Type
Regular Full-Time
Career Site Category
Position Category
Information Technology


Come join our growing team at Burlington as an IT Support Specialist I! This position is familiar with a variety of the field's concepts, practices, and procedures. Relies on direction from management and peers to accomplish goals. The support will be primarily be in person and may often require phone and other forms of remote communication. The position performs a variety of tasks in and related to the field of technical support. He or she will work as an individual and as a member of a team under the guidance of the Client Technologies Supervisor, a Project Manager or a Team Lead. Working with supervision and attention to detail is essential to the success of the position. As an IT Support Specialist I, the candidate will provide the team with the completion of essential functions allowing the Technical Services team to succeed.


Duties & Responsibilities:

  • Provide effective end user hardware and software support.
  • Act as a team member on departmental projects, including, but not limited to, large scale software/hardware upgrades/migrations.
  • Provide documentation regarding steps taken to resolve issues and fulfill requests in the form of incident diary entries and department status reports.
  • Provide limited training of end users.
  • Effectively address tasks in a timely manner. Effective and efficient resolutions are essential.
  • Provide excellent customer service regarding timeliness, communication and follow up.
  • Provide detailed documentation regarding steps taken to resolve issues and fulfill requests in the form of incident diary entries.

Skills and Abilities: 

  • Strong skills in troubleshooting the following: Windows 7, Microsoft Office Suite, OSX, IOS, Internet applications, third party applications.
  • Strong Customer Service skills are required.
  • Networking principles including routing, switching, and wireless communications
  • Organizational, Verbal and written communication skills a plus  

Physical Requirements:

  • Ability to lift 50 lbs
  • Travel required


  • High School diploma or equivalent work experience required


  • A+ Certification, or equivalent certification relevant to PC support


  • Possesses 1 to 3 years of relevant work experience/training in the field or in a related area required.

If you…

…are excited to deliver great values to customers every day;


…take a sense of pride and ownership in helping drive positive results for a team;


…are committed to treating colleagues and customers with respect;


…believe in the power of diversity and inclusion;


…want to participate in initiatives that positively impact the world around you;


 Come join our team. You’re going to like it here! You will enjoy a competitive wage and comprehensive benefit package including a generous paid time off plan, a company matched 401(k) and an associate discount. We are a rapidly growing brand, and provide a variety of professional development opportunities so our associates can grow with us. We work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.


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